Chelmsford High School
Student Help Desk
Teacher: John F. O'Sullivan
TECHNOLOGY TROUBLESHOOT AND REPAIR- H2 Fall
5 Credits (#68021) Open to grades 10-12
Learn technology troubleshooting and technology repair skills while mastering quick tips and techniques to assist users with technical issues. Find out how CHS technologies are deployed and maintained. This course will prepare you to work on the Student Help Desk or become part of the Summer Tech Crew as well as provide valuable IT skills for use in other settings. Computer technicians need a deep understanding of hardware as well as strong communication skills to effectively communicate solutions to technical and non-technical individuals, and you will learn to interface with both equipment and the individual users. This course is ideal for methodical problem-solvers with an aptitude for learning and quickly adopting new skills. Patience, resourcefulness and a desire to help others are desirable in technical support and help desk roles.
Prerequisites: Enrollment is limited. Teacher approval. Summer Tech Crew is desirable but not required.
STUDENT HELP DESK INTERNSHIP- H2
5 Credits (#68022) Open to grades 10-12 Spring
Do you want to be part of an exciting technology opportunity where you will work with a computer? technicians and other students, to be the first point of contact for students, staff, and faculty seeking assistance for technology issues at CHS? You will be providing technical support over the phone and in person, where you will assist in maintaining the smooth operation of the Chromebooks, computer lab facilities, desktop PCs and Apple, laptops, and projectors.
Prerequisites: Technology Repair and Troubleshooting course. Teacher approval